Kevin's Royal Auto dealership customer reviews

42 Reviews

4.9 out of 5 stars

5 star

4 star

3 star

2 star

1 star

Sort by: Latest review first / Highest rating first

Sharon Reilly 25 Jun 2022

So about a year ago I started looking for a new car. During the "chip crisis", when no dealerships were getting cars in, everything was "in transit". I drove an hour west to that well-known two-name dealership, and met a young salesman (Frankie -don't forget it). He was a petulant, condescending, di...srespectful child, who when I asked questions, told me he'd sell it to someone else in an hour, so I didn't matter.He showed me ridiculous prices, and horrible interest rates, and said mark up is expected with the car on the lot. I walked out without buying the car, and never heard from him again. I felt a slight trauma at the interaction, and felt how strangely times have changed in the car buying business. Flash forward a year, and I'd like you all to meet Chris. The salesman I worked with at Kevin's Royal Auto in Owego. Chris clearly understands the "old school" mentality of car sales. He was patient, and kind, and funny. He spoke to me directly, even tho my husband was there, and treated me as tho this mattered to him, even tho this was during their "event sales" and there were many people milling around, willing to negotiate. He explained everything, not talking to me like a child, or as tho I don't matter. He took time, he was courteous and respectful. He was a gentleman and a cars salesman, all wrapped up into one. He's trustworthy and honest, and spoke to me like I was a valued friend as well as a customer. I am truly grateful for this amazing deal, not the price, not the haggling, (although they were both great and I won a 50" tv at the event!), but mostly for the respect and the compassion he didn't even know he needed with me. Thank you, Chris. I wish you many successful years. And if you stop in for a Jeep, Dodge, Ram, Chrysler, or something off the other lots, tell him Sharon says Hi, and you rock. ? Show more

5 rate

Richelle Baker 09 Sep 2021

I highly recommend!!! Scott was awesome!!

5 rate

Ned Woodruff 22 Aug 2021

Very nice people to do business with.

5 rate

Eric Bickhart 22 Jul 2021

I highly recommend Kevin's Royal Automotive. My experience at KRA was above the grade of any other dealership. They really go the next step to make buying effortless. The team sent a currier to our house to manage final paperwork. Mike Counts has the friendliest approach to customer service. After ...the purchase, I recieved calls to ensure the vehicle was working great and to field any questions. This has never happened to me in the past. Please check them out. Show more

5 rate

Mark J. Radzikowski 16 Jul 2021

Didn't buy car from location, but definitely will return as staff were friendly and knowledgeable. They just didn't have what I wanted in stock

4 rate

Mark Blakeslee 03 Mar 2021

Great pricing, friendly salespeople, and a generous service department!

5 rate

Bryce Godwin 03 Mar 2021

Buying a truck from here and driving from Baltimore because of the excellent customer service of the staff , knowledge and know how.....ESPECIALLY Tami. She went above and beyond expectations and well worth the 570 mile round trip. I buy a new vehicle for my self and or wife every 3-4 years and a b...akers dozen later she is at the top! When you deal with her you to will see! Show more

5 rate

Russ Mac 10 Oct 2020

The only reason I've been a repeat customer is because of Michael Counts.. This man should definitely be considered for salesman of the year! Beyond helpful, always makes sure the customer leaves comply satisfied.... I highly recommend going down to see him... Stop into the jeep side... You won't b...e disappointed... ( Also Tammy out back deserves to be mentioned as well!) Show more

5 rate

A Google User 03 Sep 2020

Great place to buy. But most importantly the service after is excellent!I highly recommend for anyone looking to buy or just get Great service!

5 rate

Scott Dutcher 03 Sep 2020

Great place to buy. But most importantly the service after is excellent!I highly recommend for anyone looking to buy or just get Great service!

5 rate